Join Our Team

Job Description

If this is the job for you, you’ll have the opportunity to oversee a wide variety of website clients. You’ll be the point person and act as the liaison between the client’s goals and needs while also being mindful of internal resources to deliver services on time, within budget, and, our hope is to meet and exceed expectations in that process. You would be working hand-in-hand with a great team like our Chief Technology Officer, HubSpot specialists, web developers, business development team, and more.

Someone who is successful in this position must have deep knowledge and expertise of web platforms and coding experience (HubSpot, WordPress, Shopify, etc.) as they will split time between account management, strategy development, and execution of said strategy. They’d also be a go-getter who leads through empathy and sets clear expectations. This person will need strong communication and interpersonal skills to be able to read the room and, at times, strike a balance between the client’s needs and the company’s resources.

• Build and grow client relationships
• Stay at the forefront of web-related technologies and strategies
• Maintain client satisfaction and retention
• Coach and develop the team around you 

• Client Relationships
  • Function as the liaison and main point of contact for assigned accounts
  • Respond in a timely, professional, and kind manner to day-to-day communications
  • Understand client goals and objectives
  • Drive and develop the strategy to accomplish the client’s goals
  • Plan for and lead client meetings and presentations
  • Communicate client expectations and responsibilities
  • Understand the scope of work, evaluate potential out-of-scope opportunities, and consult internally for additional project plans and budgets
  • Seek up-sell and cross-sell opportunities within existing client relationships for continued growth
• Project Execution and Facilitation
  • Execute project tasks such as website information architecture from content outlines to page wireframes, building websites, developing custom code, building programmable workflows, developing website implementation plans, etc.
  • Oversee the development and documentation of streamlined processes and communicate with internal and external teams
  • Create and maintain timelines for project deliverables
  • Ensure projects are executed within their budgets and create a clear plan with options for remediation if/when that is not the case
  • Manage a number of simultaneous projects and set priorities
  • Review deliverables, send to the client, consolidate feedback, and communicate to the team
  • Organize and document project deliverables, templates, etc.
  • Assign tasks and projects to respective team members or contractors and make sure they have what they need to execute
  • Assign or execute ad-hoc client requests by synthesizing the information into a task, provide a due date and time estimation, communicate with the client, and track the task through completion
  • Address, solve and collaborate with the team to solve for pain points or roadblocks
  • Track project progress and project expenses
  • Be ready to lend a hand and support in other tasks/projects as assigned
• Team Support
  • Collaborate with internal teams to accomplish tasks
  • Coach, train, and elevate team members
  • Run meetings and check-in sessions
  • Document and follow up on action items from meetings (both internal and external), create tasks within our project management system to execute these items, and ensure those tasks have clear instructions and deadlines
  • Facilitate deliverables with contractors and maintain strong relationships with these individuals
  • Participate actively in team meetings and opportunities
  • Provide other administrative support as needed
• Company Growth
  • Bring your best, creative, and strategic ideas to the table
  • Share suggestions for improvements
  • Identify gaps or roadblocks and develop a strategy to address these pain points
  • Document or assist in documenting updated processes
  • Increase your web development knowledge and expertise
  • Grow client accounts and company revenue

• 2-4 years of experience managing client accounts
• Deep knowledge and understanding of web-based platforms
• Required: web development experience in HTML, CSS, JavaScript/TypeScript, and PHP (or similar languages)
• Experience working with remote teams and tech (ClickUp, Slack, Google, Zoom)
• Alignment and embodiment of our core values
• Desire to continuously grow and improve
• An ownership and stewardship mindset

Job Description

Please note we are not actively looking to fill this role at this time. However, our needs could change in the near future so if you'd like to keep your resume on file please complete the application.

Second Mile is looking for an Account Strategist whose main focuses are: building and growing excellent client relationships, delivering top-notch strategic services, and coordinating and developing key players on the Second Mile team. Our office is located in Knoxville, TN; however, this position is available to remote applicants as well. 

If this is the job for you, you’ll have the opportunity to oversee a wide variety of HubSpot and RevOps clients. You’ll be the point person and act as the liaison between the client’s goals and needs while also being mindful of internal resources to deliver services on time, within budget, and, our hope is to meet and exceed expectations in that process. You would be working hand-in-hand with a great team like our Chief Solutions Officer, HubSpot specialists, web developers, business development team, and more.

Someone who is successful in this position must have deep knowledge and expertise of the HubSpot platform and will split time between account management, strategy development, and execution of said strategy. They’d also be a go-getter who leads through empathy and sets clear expectations. This person will need strong communication and interpersonal skills to be able to read the room and, at times, strike a balance between the client’s needs and the company’s resources.

Your main goals as an Account Strategist:

• Build and grow client relationships

• Stay at the forefront of HubSpot product updates and strategies

• Maintain client satisfaction and retention

• Coach and develop the team around you 

What you’re responsible for:

• Client Relationships 

• Function as the liaison and main point of contact for assigned accounts

• Respond in a timely, professional, and kind manner to day-to-day communications

• Understand client goals and objectives

• Build a strategy to accomplish the client’s goals

• Plan for and lead client meetings and presentations

• Communicate client expectations and responsibilities

• Understand the scope of work, evaluate potential out-of-scope opportunities, and consult internally for additional project plans and budgets

• Project Execution and Facilitation

• Execute project tasks such as auditing HubSpot portals, building automations, developing HubSpot implementation plans, etc.

• Create and maintain timelines for project deliverables

• Ensure projects are executed within their budgets and create a clear plan with options for remediation if/when that is not the case

• Manage a number of simultaneous projects and set priorities

• Review deliverables, send to the client, consolidate feedback, and communicate to the team

• Organize and document project deliverables, templates, etc. 

• Assign tasks and projects to respective team members or contractors and make sure they have what they need to execute

• Assign or execute ad-hoc client requests by synthesizing the information into a task, provide a due date and time estimation, communicate with the client, and track the task through completion

• Address, solve and collaborate with the team for pain points or roadblocks

• Track project progress and project expenses

• Be ready to lend a hand and support in other tasks/projects as assigned

• Team Support

• Collaborate with internal teams to accomplish tasks

• Coach, train, and elevate team members

• Run meetings and check-in sessions

• Document and follow up on action items from meetings (both internal and external), create tasks within our project management system to execute these items, and ensure those tasks have clear instructions and deadlines

• Facilitate deliverables with contractors and maintain strong relationships with these individuals

• Participate actively in team meetings and opportunities

• Provide other administrative support as needed

• Company Growth

• Bring your best, creative, and strategic ideas to the table

• Share suggestions for improvements

• Identify gaps or roadblocks and develop a strategy to address these pain points

• Document or assist in documenting updated processes

• Increase your HubSpot knowledge and expertise

• Grow client accounts and company revenue

For this person to succeed he/she will need:

• 3+ years of experience in a client facing role(s)

• Deep knowledge and understanding of the HubSpot platform 

• Strongly preferred: HubSpot certifications and/or experience across all Hubs. Marketing and Sales Hub experience is required. 

• Experience working with remote teams and tech (ClickUp, Slack, Google, Zoom)

• Alignment and embodiment of our core values

• Desire to continuously grow and improve

• An ownership and stewardship mindset

Job Description

As a Freelance Web Developer, you will be responsible for designing, developing, and maintaining websites for clients on a project basis. You will collaborate with clients to understand their requirements, propose solutions, and deliver high-quality, customized websites that meet their needs. This role requires a combination of technical expertise, creativity, and effective communication skills.

In this role you’ll get to:

• Create best-in-class websites on a number of platforms with a particular focus on WordPress, HubSpot, and Shopify
• Write custom HTML, PHP, CSS and JavaScript for existing websites and applications
• Update and edit website content, posts and pages
• Design, recommend and pitch improvements to new and existing features
• Assist in troubleshooting issues on web-based systems
• Provide technical support related to web-based systems
• Develop website strategies and recommendations 
• Test and give feedback on new and existing technologies
• Create prototypes and experiment with new technologies and features as assigned
• Monitor, optimize, and update websites and web-based systems
• Manage projects and coordinate on multidisciplinary project teams
• Serve as an implementer for clients, managing their experience and supporting them to achieve their goals with their web-based systems
• Work with project teams to understand business goals and identify customer needs
• Grow in web-based expertise 
• Other tasks as assigned

BONUS POINTS:

• Experience working in WordPress, HubSpot CMS, and/or Slate Technolutions 
• 3+ years of experience with web development and web-based technologies
• Experience with ClickUp, Slack, and GSuite
• Client-facing and account management experience

• Required: U.S. Eastern time zone availability

Job Description

If this is the project for you, you’ll have the opportunity to oversee a number of digital lead generation campaigns. You’ll be the subject matter expert when it comes to campaign performance and digital advertising strategies. You would be working hand-in-hand with a great team like our Chief Solutions Officer, Account Strategists, business development team, and more.

A successful contractor for this role must have deep knowledge and expertise of advertising platforms (LinkedIn, Google, Meta, TikTok, etc.) including campaign creation, optimization, budget management, and analytics. They’d also be a go-getter who leads through empathy and sets clear expectations. 

Responsibilities:

• Create campaigns across multiple platforms (ex: Google Adwords, Bing Ads, LinkedIn, Meta, YouTube, TikTok, etc.) with the goal of achieving maximum ROI

• Monitor campaigns closely in order to quickly adjust bids or budgets based on performance

• Analyze data to identify trends, opportunities, pains points and make recommendations accordingly

• Develop creative strategies that align with company goals

• Optimize keyword bid strategies for highest ROI in search campaigns

• Provide detailed monthly reports with analysis of key performance metrics

Requirements:

• North American based and fluent in English

• Proven experience creating successful PPC and Google Ads campaigns

• Exceptional knowledge of platform tools such as AdWords, Analytics, & Meta 

• Ability to think creatively about different campaigns objectives and strategies

• Strong analytical skills with ability to problem solve

• Excellent communication skills

BONUS POINTS:

• Experience with B2B lead generation campaigns

• Experience with ClickUp and Slack

• Client-facing and account management experience